Terms & Conditions

Effective Date: 06/06/2026 By purchasing from our brand, visiting our website, or engaging with our services, you agree to the following Terms & Agreements. These terms apply to all beauty products we offer, including hair extensions, fashion jewelry, fragrances, makeup, cosmetics, haircare, and skincare items. Pink Velvet operates with a commitment to quality, authenticity, and exceptional customer care. Product Quality & Authenticity: Pink Velvet provides carefully sourced, authentic beauty products. Product descriptions, images, and packaging details are provided for informational purposes and may vary due to manufacturer updates or improvements. Individual results may vary for all beauty, haircare, and skincare products. We do not guarantee specific outcomes. Pricing & Availability: All prices are listed in Bahamian Dollars (BSD) and may change without notice. Product availability is not guaranteed. We reserve the right to limit quantities, discontinue items, or adjust pricing at any time. Orders & Payments: Full payment is required at checkout. Orders are processed only after payment is confirmed. Accepted payment methods are displayed at checkout. Pink Velvet reserves the right to cancel any order suspected of fraud or misuse. Returns, Exchanges & Hygiene Policy: To protect the health and safety of our customers, all sales are final. For hygiene reasons, we cannot accept returns or exchanges on: Hair extensions, wigs, and hairpieces Makeup and cosmetics Skincare and haircare products Fragrances Fashion jewelry Any opened or used beauty product Damaged or defective items must be reported within 48 hours of delivery with photos and proof of purchase. Approved cases may qualify for replacement or store credit at our discretion. Hair Extensions & Beauty Tools Disclaimer: Hair extensions and beauty tools must be installed, applied, or used according to professional standards. Pink Velvet is not responsible for damage caused by improper installation, misuse, or failure to follow care instructions. Fragrance Purchases: Fragrance performance varies based on body chemistry, environment, and application. We do not accept returns based on scent preference, longevity, or strength. Shipping & Delivery: Shipping fees are the responsibility of the customer unless otherwise stated. Delivery times are estimates and may vary due to carrier delays, customs processing, or weather conditions. Pink Velvet is not responsible for: Lost or stolen packages after carrier delivery, delays caused by third‑party couriers, or incorrect shipping information provided by the customer. Allergies & Sensitivities: Customers are responsible for reviewing product ingredients and performing patch tests when necessary. Pink Velvet is not liable for allergic reactions, skin sensitivities, or adverse effects from product use. Liability: Pink Velvet is not responsible for indirect, incidental, or consequential damages arising from product use, misuse, or failure to follow instructions. Privacy & Data Protection: Customer information is used solely for order processing, communication, and business operations. Pink Velvet does not sell or share personal information with third parties. Updates to Terms: Pink Velvet may update or modify these Terms & Agreements at any time. Continued purchases or use of our services indicate acceptance of any changes.